The Dive Ao Nang Co., Ltd. Privacy Policy

Effective Date: 19^th September 2023

Last Updated: 19^th September 2023

We at www.thediveaonang.com respect your privacy and are committed to protecting any information you may share with us. This privacy policy explains how we collect, use and safeguard any personal and non-personal information we may collect from you.

Non-Personal Information

In this privacy policy, “non-personal information” refers to information that does not identify a specific individual. Examples of non-personal information that we may collect include the type of web browser you are using, the date and time of your visit, the pages you visit on our website, and the IP address of your device. This information is collected solely for analytical purposes and is not used to identify individual users.

Non-personal information is important because it helps us understand how our website is being used and identify areas where we can improve.

We do not use non-personal information to identify individual users or link it to any personal information that we may collect in the future.

We do not use this information for any other purpose but it may be shared with a third party, see Google Analytics, as noted below.

Personal Information

For the purposes of this Privacy Policy, ‘personal information’ means any information that can be used to identify you as an individual, either alone or in combination with other information. This includes, but is not limited to, your name, email address, phone number, mailing address, date of birth, government-issued identification numbers and any other information that you voluntarily provide to us or that we collect from you when you use our website or services.

Personal information may also include non-personal information that is linked to personal information, such as your IP address, device identifier, and browsing history, if such information can be used to identify you.

Please note that personal information does not include information that has been anonymised or aggregated in a manner that does not allow for your identification as an individual.

Information Collection

We do not collect any Personal Information from you when you visit our website.

If you send us a message through the website contact form, contact us via other electronic messages then we will collect and store the data that you have shared with us.

Use of Information

The non-personal information we collect from you is used solely to improve the performance and content of our website. We do not use this information for any other purpose or share it with any third party.

If you contact us by phone, messaging, email or website contact form then we collect any personal information you provide us with which may include; name, telephone number, email address etc.

We will use the personal information that we collect from you for the following purposes:

To communicate with you regarding our services,
To make arrangements for your use of our services;
- PADI Diving Courses
- Recreational SCUBA Diving Trips
For our administration of customer records,
For dispute resolution.

If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.

Who we share your data with

We will not sell, distribute or lease your personal information to third parties unless we have your prior consent.

To facilitate communication regarding our services it may be necessary to share your contact information with one or more of our service providers.

Professional Association of Diving Instructors

If you sign up for a PADI Diving Course we will share your personal information with Professional Association of Diving Instructors. This is required in order to process the record of your participation in a PADI training program and to issue you with a certification on completion of the program.

For more information on how Professional Association of Diving Instructors uses data you can read their privacy policy here;

https://www.padi.com/privacy

Google Analytics

We use Google Analytics to analyze information about our website visitors. Google Analytics uses cookies to collect information about your use of our website. This information is transmitted to and stored by Google on servers in the United States.

Google Analytics helps us understand how visitors are using our website, which pages are most popular, and how long they are spending on our site. We use this information to improve the performance and content of our website.

For more information about how Google collects and uses data through Google Analytics, please see;

You can opt-out of Google Analytics by configuring privacy settings on your browser and by installing a browser plugin to Opt Out of Google Analytics.

Disclosure Of Data

Legal Requirements

We may disclose your Personal Data in the good faith belief that such action is necessary to:

To comply with a legal obligation
To protect and defend the rights or property of The Dive Ao Nang
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability

Cookies

We do use cookies on our website.

For more information about Cookies and how to manage them please see our Cookie Policy.

Links to External Sites

Our website may contain links to external websites, such as Facebook, Instagram and Google’s You Tube for streaming video. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any external websites you may visit.

Please note that when you click on a link to an external site, you are leaving our website and are subject to the privacy policy of the external site. We do not collect any information about your visit to the external site, nor do we have any control over how the external site collects, uses, or safeguards your information.

These are privacy links to the privacy policies of some 3^rd parties;

Google

https://policies.google.com/privacy

Facebook

https://www.facebook.com/privacy/policy/

Instagram

https://about.instagram.com/blog/announcements/instagram-community-data-policy/

Children’s Privacy

Our website is not intended for use by children under the age of 13. We do not knowingly collect any information from children under the age of 13.

Security

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Your Rights

Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at dataprotectionofficer@thediveaonang.com. We will respond to your request in accordance with applicable law.

Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

Owner and Data Controller

The Dive Ao Nang Co., Ltd
249/2 Moo2
Ao Nang
Muang
Krabi
Thailand 81180

Owner contact email: dataprotectionofficer@thediveaonang.com

Changes to this Privacy Policy

We reserve the right to make changes to this privacy policy at any time. Any changes will be posted on this page.

Contact Information

If you have any queries or concerns about the processing of your information that is available with us, you may email our Data Protection Officer at The Dive Ao Nang Co., Ltd. email: dataprotectionofficer@thediveaonang.com. We will address your concerns in accordance with applicable law.

Last updated: 19^th September 2023